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      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • Trusted Partner
        Humanities & Social Sciences
        December 2019 - December 2024

        Immortals in Ancient China

        by Li Kehe

        This book collects 180 stories about immortals in ancient China, translated into English, and accompanied by relevant pictures. It can help Chinese and foreign readers to understand the general situation of Chinese native immortals, especially Taoist immortals, and show the evolution of Chinese ancient folklore and cultural thoughts from one side.The copyright has been exported to Malaysia .

      • Trusted Partner
        History of Art / Art & Design Styles
        October 2016

        Hot metal

        Material culture and tangible labour

        by Jesse Stein. Series edited by Bill Sherman, Christopher Breward

        The world of work is tightly entwined with the world of things. Hot metal illuminates connections between design, material culture and labour between the 1960s and the 1980s, when the traditional crafts of hot-metal typesetting and letterpress were finally made obsolete with the introduction of computerised technologies. This multidisciplinary history provides an evocative rendering of design culture by exploring an intriguing case: a doggedly traditional Government Printing Office in Australia. It explores the struggles experienced by printers as they engaged in technological retraining, shortly before facing factory closure. Topics explored include spatial memory within oral history, gender-labour tensions, the rise of neoliberalism and the secret making of objects 'on the side'. This book will appeal to researchers in design and social history, labour history, material culture and gender studies. It is an accessible, richly argued text that will benefit students seeking to learn about the nature and erosion of blue-collar work and the history of printing as a craft.

      • Trusted Partner
        Business, Economics & Law
        November 2020

        Tourism in Development: Reflective Essays

        by Peter U C Dieke, Brian E M King, Richard Sharpley, Ali Thompson

        This book: - comprises reflective essays written by internationally-ranked scholars and tourism consultants with extensive experience, particularly in the developing world countries - considers extant themes, issues and challenges related to tourism and development - offers a critical and contemporary perspective on tourism's significance and role in development.

      • Trusted Partner
        November 2014

        Wars Never Be So Hot-Blooded 1

        by Guanhe Wushizhou

        This series is written according to the United States, Japan, Britain, Australia and other countries' latest historical data, presenting in-depth analysis on the America-Japan sea battle in WW2, the hottest issues of twenty-first Century, and the national marine strategies and so on.

      • Trusted Partner
        November 2014

        Wars Never Be So Hot-Blooded 2

        by Guanhe Wushizhou

        This series is written according to the United States, Japan, Britain, Australia and other countries' latest historical data, presenting in-depth analysis on the America-Japan sea battle in WW2, the hottest issues of twenty-first Century, and the national marine strategies and so on.

      • Trusted Partner
        November 2014

        Wars Never Be So Hot-Blooded 3

        by Guanhe Wushizhou

        This series is written according to the United States, Japan, Britain, Australia and other countries' latest historical data, presenting in-depth analysis on the America-Japan sea battle in WW2, the hottest issues of twenty-first Century, and the national marine strategies and so on.

      • Trusted Partner
        November 2014

        Wars Never Be So Hot-Blooded 4

        by Guanhe Wushizhou

        This series is written according to the United States, Japan, Britain, Australia and other countries' latest historical data, presenting in-depth analysis on the America-Japan sea battle in WW2, the hottest issues of twenty-first Century, and the national marine strategies and so on.

      • Trusted Partner
        Agriculture & related industries
        May 2008

        Poultry Production in Hot Climates

        by Edited by Nuhad J Daghir.

        The poultry industry continues to expand in the warm regions of the world at a much faster rate than in temperate zones. Not only can it be quickly and easily developed in these hot climates but poultry meat and eggs can serve as important sources of animal protein in those areas of the world that have protein insufficiency. Fully revised and updated, this new edition describes how the detrimental effects of heat stress can be reduced through the manipulation of housing, breeding, nutrition and management, and includes new contributions on controlled-environment housing, waterfowl, and breeding fast-growing broilers.

      • Trusted Partner

        Hot Numbers

        290 Puzzles and Brainteasers

        by Eng. Ami Birenboim

        OT NUMBERS - 290 Puzzles and Brainteasers  Eng. A. Birenboim A witty collection of the world’s most entertaining logical, mathematical and graphical puzzles for true lovers of intellectual challenges. The book contains full-color illustrations, and in addition to arousing creative thinking, it brings genuine fun to the reader due to its unorthodox and amusing style. It led the Israeli best-seller list for 12 successive weeks, its sales exceeding even those of the cookery titles! An Italian-language edition, titled Pazzi-Pazzi Numeri, has been published by Sonzogno, an imprint of RCS Rizzoli. In its new, expanded edition, Hot Numbers was split into two volumes, containing a total of 290 puzzles. Volume I is more suited to amateur puzzle-fans, while Volume II is intended to challenge the true professionals. Ami Birenboim, a brilliant Computer Sciences engineer, has been exploring this fascinating field since his teens, and now brings us a selection of the world’s best riddles for avid enthusiasts of this genre. Each volume 112 pages, full color, 16.5X24 cm

      • Trusted Partner
        July 2023

        One Health for Dog-mediated Rabies Elimination in Asia

        A Collection of Local Experiences

        by Vanessa Slack, Deborah Nadal, Sandul Yasobant, Florence Cliquet, Waqas Ahmad, Nihal Pushpakumara, Sumon Ghosh

        Although an effective rabies vaccine has existed since 1885, rabies continues to kill an estimated 59,000 people, and uncalculated animals, every year. Sixty per cent of these human deaths occur in Asia. To work towards the global target of eliminating dog-mediated rabies by 2030, the rabies community is applying the One Health approach. Written by a multidisciplinary group of scholars and rabies control programme specialists, this book is a collection of experiences and observations on the challenges and successes along the path to rabies control and prevention in Asia. It: - Grounds chapters in solid scientific theory, but retains a direct, practice-focused and inspirational approach; - Provides numerous examples of lessons learned and experience-based knowledge gained across countries at different levels of rabies control and elimination; - Brings together and highlights the practices of a strong, international rabies network that works according to the One Health concept. Covering perspectives from almost a dozen Asian countries and a wide range of sectors and disciplines, such as healthcare facilities, veterinary services, laboratories, academia, public health institutes and wildlife research centres, this book is an invaluable resource for rabies scholars and practitioners, but also those working in the wider fields of disease control and cross-sectoral One Health.

      • Trusted Partner
        Humanities & Social Sciences
        August 2019

        Eternal Pursuit of Peace in Zhijiang

        15th Anniversary of Peace Culture in Zhijiang

        by Tian Junquan

        Zhijiang, in Hunan province, is the place where China and Japan negotiated for the affairs about Japan surrendered in the World War Ⅱ. It plays an important role in the history of world peace. Zhijiang focuses on peace culture and has held "China Zhijiang · International Peace Festival" for five times since 2003, which makes peace culture a calling card for Zhijiang to go global. Due to the influence of this festival and further research of peace culture in Zhijiang, more and more attention both at home and abroad has been paid to Zhijiang so that people hope to know more about Zhijiang in a more comprehensive and thorough way. This book collects lots of scholar articles on the study od peace culture in Zhijiang, and gives a detailed introduction to "China Zhijiang · International Peace Festival", which reflects Chinese people attach importance to history and peace.

      • Trusted Partner
        Fiction

        Islas de calor (Heat islands)

        by Malu Furche

        The climate crisis is out of control. Rising temperatures transform societies and force a radical change in life. The water is a treasure, the shadow a salvation, the night the new day and the day a space forbidden by the touch of military rest. A phenomenon within this chaotic world are the points where buildings and concrete capture heat and prevent its release. These “heat islands”, like the accounts in this book, contain the abandonment and incommunication of those who suffer, the attempts of the population to refresh themselves in any way or the exploitation of the unsalted to survive. As parts of the city rearrange in this hell, a spontaneous fire consumes the hill to the height of the Virgin, unleashing some kind of superstition.

      • Trusted Partner
        Humanities & Social Sciences
        March 2017

        Britain in China

        by Robert Bickers

        This is a study of Britain's presence in China both at its peak, and during its inter-war dissolution in the face of assertive Chinese nationalism and declining British diplomatic support. Using archival materials from China and records in Britain and the United States, the author paints a portrait of the traders, missionaries, businessmen, diplomats and settlers who constituted "Britain-in-China", challenging our understanding of British imperialism there. Bickers argues that the British presence in China was dominated by urban settlers whose primary allegiance lay not with any grand imperial design, but with their own communities and precarious livelihoods. This brought them into conflict not only with the Chinese population, but with the British imperial government. The book also analyzes the formation and maintenance of settler identities, and then investigates how the British state and its allies brought an end to the reign of freelance, settler imperialism on the China coast. At the same time, other British sectors, missionary and business, renegotiated their own relationship with their Chinese markets and the Chinese state and distanced themselves from the settler British.

      • Trusted Partner
        October 2017

        The Essential Hot Spice Guide

        by Dave DeWitt

        People have been spicing up their foods ever since cooking began. And it's a trend that's heating up all across the country. Now, Dave DeWitt, the esteemed Pope of Peppers, presents his must-have guide to the tastiest and healthiest combos from the worlds of powerful plants and creative cuisine.

      • Trusted Partner
        2023

        Compulsory Training. Preparing and blistering

        Pursuant to Art. 34 ApBetrO

        by Manuela Queckenberg

        If medicines are prepared or blistered in advance, this not only saves time during the course of nursing care but also prevents medication errors. Section 34 of the German Ordinance on the Operation of a Pharmacy (ApBetrO) regulates the procedure and at the same time stipulates staff training. This is the perfect tool to use! The whole field of preparing and blistering, presented on 43 slides: - Basics: definitions and statutory requirements - Requirements: rooms, staff, hygiene, and occupational safety and health - Prerequisites: quality and plausibility - Drug products: whitelist and blacklist - Manufacture: from deblistering to labelling The content of the 2nd edition has been updated. The volume now contains many new photos and illustrations. Training slides, explanatory text and the form for documenting the training can be found as usual on the tabletop display and for download. Whether new employees or old hands – everyone benefits!

      • Trusted Partner
      • Trusted Partner
        May 2022

        Tourism Transformations in Protected Area Gateway Communities

        by Susan L Slocum, Peter Wiltshier, John Basil Read IV, Dorothee Bohn, Andrea Zita Botelho, Kelly S. Bricker, Robert S. Bristow, Karina H. Casimiro, Rosa Suárez Chaparro, Ana Cristina Costa, Kynda R. Curtis, Margaret J. Daniels, Edieser Dela Santa, C. Michael Hall, Manuel Ramón Gonzalez Herrera, Russell M. Hicks, Julie Judkins, N. Qwynne Lackey, Natalya Lawrence, Gustavo C. X. M. P. Machado, Gianna Moscardo, Jake Powell, Sidnei Raimundo, Mary Anne Ramos-Tumanan, Milena Manhães Rodrigues, Chris Ryan, Renato de Oliveira dos Santos, Jessica A. Schottanes, Ole R. Sleipness, Maria Anunciação Ventura, Therez B. Walker

        Gateway communities that neighbour parks and protected areas are impacted by tourism, while facing unique circumstances related to protected area management. Economic dependency remains a serious challenge for these communities, especially in a climate of neoliberalism, top-down policy environments, and park closures related to environmental degradation or government budgets. The collection of works in this edited book provide bottom-up, informed, and nuanced approaches to tourism management using local experiences from gateway communities and protected areas management emerging from a decade of guidelines, rulemaking, and exclusive decision-making. Global perspectives are presented and contextualized at the local level of gateway communities in an attempt to balance nature, community, and commerce, while supporting the triple bottom line of sustainable tourism. While anticipating a post-COVID 19 global shift, readers are encouraged to think through transformation and resiliency in regard to how the flux of supply vs demand alters gateway community perspectives on tourism. Specific features of this book include: · Focus on transformations, which provides insight into the complex and dynamic nature of gateway communities. · Multidisciplinary, multi-cultural insights into protected area management. · Applied and conceptual chapters from global perspectives.

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